Cancellation policy

SUBSCRIPTION CANCELLATION POLICY

Your subscription, your rules. Pause, skip, or cancel anytime — no fees, no minimum commitment, no phone calls required.

How to manage your subscription
- Through your customer account on thecoffeevault.shop, or
- By writing to sales@thecoffeevault.shop.

Changes take effect from your next billing cycle. If your coffee has already been roasted for the current cycle, that order will still ship — we roast on demand and cannot un-roast coffee.

Billing
- You are billed per cycle in advance. Cancelled subscriptions are not billed again.
- If you were charged in error, write to us within 14 days and we will refund the charge.

Pausing instead of cancelling
If you're traveling or overstocked, you can pause for one or more cycles and resume whenever you like — your preferences and pricing are kept.