What is Green Coffee Export?
We are a company of Venezuelan origin based in Miami, dedicated to the global export and distribution of specialty green coffee. We meticulously select the best origin coffees from various regions of the world, offering roasters exceptional raw material so they can transform it and highlight its maximum potential.
Where is your warehouse located?
Our operations center and main warehouse are strategically located in the Miami area. You can find us at:
- Legal Name: Green Coffee Export LLC
- Address: 1680 W 33rd Place, Hialeah, FL 33012
What payment methods are available?
For your convenience and security, we offer two payment methods:
- Zelle: Direct transfers to the email address rochoa@cafe-origen.com
- Credit/Debit Card: Through a secure payment link generated directly on our website when processing your order
What are the shipping and delivery times?
Times vary depending on the location:
- United States (Standard Market): The warehouse dispatch process takes between 48 and 72 hours. Once shipped, the estimated time to receive the merchandise is 3 to 7 business days.
- Europe and Asia: For international shipments, we offer a free 15-minute personalized consultation to evaluate your specific needs and coordinate logistics. You can schedule it directly by contacting our Sales Manager, Isabel Salinas, by phone at: +1 (786) 603-0741.
Do you offer coffee samples and what is their cost?
Yes, we know how important it is to cup the beans before buying. We have two sample options:
- 100-gram samples: These are completely free.
- 500-gram to 1-kilogram samples: The coffee is free, but the customer must cover the transportation (shipping) costs, which are $80. This amount will be deducted from your order when you make a purchase with us.
- Logistics Note: The calculation and quoting of the shipping cost for these samples are managed within 48 to 72 hours (integrated into our standard order preparation time).
Payments & Contracts
1. How do I place an order?
Orders are placed directly through our website. Once you're logged in and browsing our offer list, as you click into individual coffees you'll see pricing information populate with differing options based upon the volume you might order. You tell us how many you want to buy and then click add to cart. From here you can continue to checkout or keep shopping. Your sales representative can help place an order on your behalf if needed, otherwise we recommend you log into your account and follow the checkout process. Kansas City warehouse orders placed by 11am ship the same day in most cases.
2. How do Payments work on the website?
Payments can be made via credit card, contract-buying, or bank transfer at checkout. We have worked hard to be able to offer options to our customers because we know everyone has unique cashflow situations. We put everything up front so that our transactions are as transparent as possible. Please read the terms and conditions carefully.
3. How do Contracts work on the website?
Contracts outline agreed-upon coffee purchases over time. These time periods can be anywhere from 1-6 months. Once you have decided on what you want to order and click submit, your proposed contract will be forwarded to us for approval. If we approve it you'll get verification and then you can view and manage your contracts in your account dashboard. From your dashboard you'll be able to schedule releases from your contract. If for some reason we are unable to approve your contract, your sales rep should be in contact with you to explain our reasons and present options.
4. How can I confirm an order was placed?
Once an order is placed, modifications can only be made by contacting our support team, so make sure that you're certain before you click submit that you've crossed your t's and dot your i's. We can go in and change it later, but you'll end up getting way more emails than you probably wanted.
5. Where can I see contracts remaining to be filled?
Contract balances can be viewed in the client's account. These balances will reflect which coffees are still in our warehouse, and how much remaining you have on your bill.
Logistics & Warehouse
1. How do I know if my order is shipped?
You can check order status and tracking details in the order dashboard of your account. When your order has left our warehouse, you will receive an email notice of your order's shipping confirmation with tracking numbers. If you requested a call ahead during checkout, the phone number provided will be used by the carrier to schedule an appointment.
2. How do I know if my order was delivered?
Delivery confirmations are available in the tracking details section of your order dashboard.
3. How do I check available inventory?
Inventory details on our Offer List are updated in real-time. Check our Offer List for the latest coffee offerings that are still in Origin, in Transit or Warehouse location.
4. How do I order Samples?
Clients can request samples through their account by clicking on the Get a Sample button on any individual coffee's page. These samples are processed daily and sent via UPS to the address we have on file for your company.
5. Can I put a hold on a specific coffee that I want to sample first before buying?
Clients can place a hold through their contract portal or contact customer service.
6. What if my order arrives damaged?
If your order arrives damaged from transit, please note as many details as possible on the BOL. Pictures of the damage are the best way to communicate and document a claim with the carrier. Please contact customer service so we can resolve the damaged order as soon as possible.
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