How Savings Work
Two Ways to Save on Every Order
3%Save 3% with Zelle Payment
Connect your bank account once and you'll automatically save 3% on every purchase. This discount stacks with all other offers.
3. Can I combine multiple discounts?
Yes! Your final price reflects all applicable discounts combined: base price, volume tier discounts (buy more, save more), the 3% ACH discount when paying by bank account, and any loyalty rewards you choose to apply. You'll always see your final price clearly displayed on each product page and in your cart.
4. How do I connect my bank account?
You can connect your bank account during checkout when selecting your payment method. Choose "Pay by Bank Account (ACH)" and follow the secure verification process through our payment partner, Stripe. Once connected, your bank account will be saved for future purchases, and the 3% discount will be automatically applied.
5. When can I use my Reward Points?
You can apply your Reward Points at checkout on any order. During the checkout process, you'll see your available points balance and can choose how many points to redeem. Points can be used to reduce your order total (including shipping costs) up to the full order amount.
6. How are volume discounts calculated?
Our "Buy More, Save More" pricing offers better per-pound rates as you order larger quantities. Each product page displays the volume pricing tiers. For example, ordering 1-5 bags might be at one price, while 6-10 bags gets a better rate, and 11+ bags gets an even better rate. These volume discounts stack with the 3% ACH discount for maximum savings.
7. What happens to my points if I return an order?
If you return an order, any points earned from that purchase will be deducted from your account. If you used points on the returned order, those points will be credited back to your account. Contact our support team if you have questions about a specific return situation.
Payments & Contracts
1. How do I place an order?
Orders are placed directly through our website. Once you're logged in and browsing our offer list, as you click into individual coffees you'll see pricing information populate with differing options based upon the volume you might order. You tell us how many you want to buy and then click add to cart. From here you can continue to checkout or keep shopping. Your sales representative can help place an order on your behalf if needed, otherwise we recommend you log into your account and follow the checkout process. Kansas City warehouse orders placed by 11am ship the same day in most cases.
2. How do Payments work on the website?
Payments can be made via credit card, contract-buying, or bank transfer at checkout. We have worked hard to be able to offer options to our customers because we know everyone has unique cashflow situations. We put everything up front so that our transactions are as transparent as possible. Please read the terms and conditions carefully.
3. How do Contracts work on the website?
Contracts outline agreed-upon coffee purchases over time. These time periods can be anywhere from 1-6 months. Once you have decided on what you want to order and click submit, your proposed contract will be forwarded to us for approval. If we approve it you'll get verification and then you can view and manage your contracts in your account dashboard. From your dashboard you'll be able to schedule releases from your contract. If for some reason we are unable to approve your contract, your sales rep should be in contact with you to explain our reasons and present options.
4. How can I confirm an order was placed?
Once an order is placed, modifications can only be made by contacting our support team, so make sure that you're certain before you click submit that you've crossed your t's and dot your i's. We can go in and change it later, but you'll end up getting way more emails than you probably wanted.
5. Where can I see contracts remaining to be filled?
Contract balances can be viewed in the client's account. These balances will reflect which coffees are still in our warehouse, and how much remaining you have on your bill.
Logistics & Warehouse
1. How do I know if my order is shipped?
You can check order status and tracking details in the order dashboard of your account. When your order has left our warehouse, you will receive an email notice of your order's shipping confirmation with tracking numbers. If you requested a call ahead during checkout, the phone number provided will be used by the carrier to schedule an appointment.
2. How do I know if my order was delivered?
Delivery confirmations are available in the tracking details section of your order dashboard.
3. How do I check available inventory?
Inventory details on our Offer List are updated in real-time. Check our Offer List for the latest coffee offerings that are still in Origin, in Transit or Warehouse location.
4. How do I order Samples?
Clients can request samples through their account by clicking on the Get a Sample button on any individual coffee's page. These samples are processed daily and sent via UPS to the address we have on file for your company.
5. Can I put a hold on a specific coffee that I want to sample first before buying?
Clients can place a hold through their contract portal or contact customer service.
6. What if my order arrives damaged?
If your order arrives damaged from transit, please note as many details as possible on the BOL. Pictures of the damage are the best way to communicate and document a claim with the carrier. Please contact customer service so we can resolve the damaged order as soon as possible.
General Questions
1. What is The Coffee Vault - Shop?
We are a specialty coffee importer dedicated to sourcing and delivering the highest quality coffee beans from countries around the world. We partner with farmers and exporters to ensure you get quality coffees in your cup.
2. Where is The Coffee Vault - Shop located?
We are based in 1680 W 33rd Place Hialeah Fl 33012, but we work with coffee producers and customers globally. We operate our own warehouse, allowing us to turn around your coffee orders as fast as possible.
3. How can I contact The Coffee Vault - Shop?
You can reach us through our Contact Us page.
4. Where do you source your coffee from?
We source our coffee from almost all coffee producing countries around the world. Our focus is on building sustainable direct relationships with farmers so that we can reliably purchase the same coffees year after year. We have relationships up and down throughout the industry and cup through thousands of offers each year, looking for the best quality highest value coffees that we can offer to you.
5. Are your coffees ethically sourced?
Absolutely. We prioritize direct trade, fair pricing, and sustainable farming practices to support coffee-growing communities. You'll be able to see specific information about each farm or farmer that we purchase in an individual coffee's offerlist entry.
6. Do you offer organic or fair-trade certified coffee?
Yes, we offer a variety of organic and fair-trade certified coffees. Look for the certifications listed on our product pages.
Ready to unlock the next great origin?
Talk to our supply chain architects today.